Privacy Policy – L3 Silver Taxi Melbourne
Effective Date: March 2026
L3 Silver Taxi (operating under Syed Mufaquam Ali, ABN: 90 680 415 010, referred to as “Company”, “we”, “our”, or “us”) operates the website https://l3silvertaxi.com.au and provides premium private taxi and airport transfer services within Greater Melbourne, Australia.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in strict accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect We only collect personal information that is reasonably necessary to fulfill your transportation requests. We may collect this information when you:
- Submit a pre-booking request via our website
- Contact our dispatch via phone, email, or WhatsApp
- Interact with our digital platforms
The information collected may include:
- Full name
- Phone number and Email address
- Pickup and drop-off addresses
- Date and time of travel
- Flight details (for airport transfers)
- Special instructions related to your booking We may also collect standard, non-personal information such as your IP address, browser type, and website usage data to ensure the security and functionality of our online booking system.
2. How We Use Your Information We collect and use your personal information exclusively to:
- Process, confirm, and dispatch your taxi bookings
- Provide reliable, point-to-point transportation services
- Communicate with you regarding your trip (e.g., driver arrival notifications, flight tracking)
- Respond to inquiries and customer service requests
- Comply with Victorian transport regulations and legal obligations
3. Disclosure of Personal Information We respect your privacy. We do not sell, rent, trade, or share your personal information with third-party marketers.
We may disclose your information strictly when necessary to:
- Assign and dispatch the specific accredited independent driver from our network who is fulfilling your booking.
- Comply with legal obligations or requests from Safe Transport Victoria or law enforcement.
- Protect our legal rights, investigate disputes, or prevent fraud. All independent owner-operators engaged by L3 Silver Taxi are strictly required to handle customer information confidentially and use it solely for the purpose of completing your ride.
4. Data Security We take all reasonable, industry-standard steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our website utilizes active SSL encryption to secure all online booking data transmissions. Access to customer data is strictly restricted to authorized dispatch personnel.
5. Cookies and Website Analytics Our website may use cookies and similar technologies to improve website functionality, analyze traffic, and enhance the user experience. You may disable cookies through your browser settings; however, please note that some features of our booking portal may not function properly without them.
6. Access and Correction You maintain the right to request access to, or correction of, your personal information at any time. Please contact us using the details below, and we will respond within a reasonable timeframe in accordance with Australian privacy laws.
7. Data Retention We retain personal booking information only as long as legally and operationally necessary to fulfill your rides, maintain accurate financial records, meet regulatory transport requirements, and resolve any potential disputes. After this period, information is securely deleted or permanently anonymized.
8. Changes to This Policy We reserve the right to update this Privacy Policy to reflect changes in our operations or legal obligations. Any changes will be posted directly to this page with an updated effective date.
9. Contact Information If you have any questions regarding this Privacy Policy, your data, or how we handle personal information, please contact our privacy officer at:
L3 Silver Taxi Registered Entity: Syed Mufaquam Ali | ABN: 90 680 415 010
Registered Base: Tarneit, VIC 3029 (Serving Greater Melbourne)
Website: https://l3silvertaxi.com.au
Email: bookings@l3silvertaxi.com.au
Phone: +61 470 070 794